Steelcase and Farmers Comparison Metrics
Below are key metrics and benchmarking we’d like to share with Farmers. In green, you’ll see Steelcase’s product quality performance and on-time delivery for Farmers during the calendar years of 2019 through 2021. In blue is Steelcase’s overall average performance rates during the same timeframe. In both areas, the metrics for Farmers are better than the overall Steelcase North America performance goals. For your review, we’ve also included our warranty claims which are measured based on Steelcase’s 12-Year Limited Lifetime Warranty.
Quality
The Steelcase North America Quality Defect Goal for 2019 was 99.59%, for 2020 was 99.70%, and for 2021 was 99.77%. |
On Time Rate
The Steelcase North America Performance Goal for 2019 was 99.94%, for 2020 was also 99.94%, and for 2021 was 99.94% again. |
Warranty Claims
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